How It Works
Our streamlined process makes it easy to submit, track, and resolve your OTA damage claims.
The OTA's Claim Filing Process
We've simplified the complex claim filing process into a streamlined system that maximizes your chances of approval.
Sign Up & Subscribe
Choose a subscription plan that fits your hosting needs. Our plans are designed for occasional hosts to property management companies.
What you need:
- Basic account information (name, email, phone)
- Payment method for subscription
- Information about your property portfolio
Submit Claim Details
When damage occurs, submit all relevant information through our user-friendly dashboard. Our guided form makes it easy to provide all necessary details.
What you need:
- Reservation details
- Description of damages
- Photos documenting the damage
- Repair estimates or receipts (if applicable)
- Guest communications about the damage
Claim Submission & Advocacy
We submit your optimized claim through the OTA's Resolution Center and act as your advocate throughout the process, handling all submission & communication.
What you need:
- Strategic claim timing and submission
- Professional communication with resolution center
- Response to OTA's inquiries and objections
- Regular status updates to you
Resolution & Payment
Once the OTA's makes a decision, we notify you immediately. For approved claims, we help ensure you receive payment promptly. Our success fee is only charged on successfully approved claims.
Success metrics:
Approval Rate
90% approval rate
Average Time to Resolution
2-4 weeks average
š ļø How ClaimPilotPlus Works
Our simple, secure process gets you maximum payouts with minimal effort. You stay in control while we handle the complexities.
Add us as a co-host
It takes just 30 seconds to add our team to your Airbnb account. This gives us the access we need to file claims on your behalf.
Your Security:
- ā¢ Only access listings you add us to
- ā¢ Cannot change pricing or availability
- ā¢ All actions logged in your account
We gather evidence & handle follow-ups
Our experts collect all necessary documentation, submit your claim strategically, and manage all communication with Airbnb.
We Handle:
- ā¢ Professional damage documentation
- ā¢ Strategic claim submission
- ā¢ All Airbnb communication
You get paid
Receive your maximum payout and remove our access anytime. Your property, your control, our expertise.
Your Control:
- ā¢ Remove access anytime
- ā¢ Success-based fees only
- ā¢ Complete transparency
Platform Features
Guided Claim Submission
Our step-by-step form walks you through exactly what information and documentation is needed for a successful claim.
Real-Time Claim Tracking
Monitor the progress of your claims through our dashboard, with notifications at every step of the process.
Claims History
Access your complete history of claims, including outcomes, amounts, and all associated documentation.
Expert Support
Direct access to our claims specialists through the platform's messaging system for questions and guidance.
Educational Resources
Access to guides, tips, and best practices for documenting damages and preventing future issues.
Secure Document Storage
All your property documentation, before/after photos, and claim evidence stored securely in one place.
Ready to Get Started?
Join the hosts who've successfully recovered over $85,000 in damages with our proven system and expertise.