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Create Support TicketAirBnb Claims Guides
Learn how to maximize your success with Airbnb damage claims through our comprehensive guides. Whether you're a first-time claimant or a seasoned host, these resources will help you navigate the claims process effectively.
Getting Started
Learn the basics of filing an Airbnb claim and essential first steps after discovering damage.
Documentation Guide
Understand what evidence to collect and how to document damage effectively for your claim.
Photography Tips
Master the art of taking effective damage photos that support your claim.
Guest Communication
Learn effective approaches for discussing damages with guests and securing cooperation.
Damage Valuation
Understand how to properly value damages and calculate appropriate claim amounts.
Advanced Strategies
Expert techniques for handling complex claims and difficult scenarios.
Getting Started with AirBnb Claims
Essential First Steps
Discovering damage to your property after a guest checkout can be stressful, but following these steps will help ensure your claim has the best chance of success:
Act Quickly
Document damage immediately upon discovery. Airbnb has strict timeframes for filing claims: within 14 days of checkout or before the next guest checks in, whichever comes first.
Document Everything
Take clear, well-lit photos of all damage from multiple angles. Include close-ups of specific damage as well as wider shots showing the context and location within your property.
Contact the Guest
Communicate with your guest through the Airbnb messaging system about the damage. This creates a record within Airbnb's system and may resolve the issue if the guest acknowledges responsibility.
Gather Evidence
Collect all relevant documentation, including before/after photos, cleaning reports, repair estimates, replacement costs, and communications with the guest.
Create Your Claim
Log into your AirBnb Claims account and create a new claim with all the collected evidence and information. Our system will guide you through providing all necessary details.
Documentation Guide
Effective Evidence Collection
Proper documentation is the foundation of a successful claim. Here's what you need to collect and how to organize your evidence effectively:
Essential Documentation
- Before and after photos of damaged areas
- Airbnb reservation details and guest information
Financial Documentation
- Original purchase receipts for damaged items
- Repair quotes or invoices from service providers
Need additional guidance?
Our team is available to provide personalized assistance with your specific claim situation.