1.1. Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Profile Information: You may choose to provide additional information such as your profile picture, address, and gender.
• Claim Information: When you submit a claim, we collect details about your property, the damage incurred, reservation information, guest details, and any photos or documents you upload as evidence.
• Payment Information: If you subscribe to a paid plan, we collect payment information, though actual payment processing is handled by our secure payment processors.
• Communications: We keep records of your communications with our support team and any feedback you provide.

1.2. Information Collected Automatically

• Usage Information: We collect information about how you interact with our website, including pages visited, features used, and time spent on the platform.
• Device Information: We collect information about the device you use to access our Services, including hardware model, operating system, browser type, and IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities and to provide and improve our Services.

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process and manage your claims with Airbnb
• Process your payments and manage your subscription
• Communicate with you about your account, claims, and our Services
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience and deliver content relevant to your interests

We may share your personal information in the following situations:

• With Airbnb: To process your claims, we may share relevant information with Airbnb through their Resolution Center.
• With Service Providers: We share information with third-party vendors and service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• For Legal Purposes: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.1. Account Information

You can update your account information at any time by accessing your account settings on our website. If you wish to delete your account, please contact our support team.

4.2. Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails. Even if you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

4.3. Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.